Overview
Kamran Academy ships physical products such as course materials, books, certificates, and merchandise. This Shipping Policy explains our processing times, delivery options, estimated delivery windows (up to 7 days), shipping costs, tracking, and related terms.
1. Order Processing Time
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Processing time does not include shipping transit time.
2. Delivery Time (Up to 7 days)
For domestic shipments, estimated delivery time is up to 7 calendar days from the date the order is shipped. Typical timelines:
- Standard domestic delivery: 3–7 days.
- Expedited options (if available): 1–3 days.
Delivery times are estimates and may vary due to factors such as carrier delays, customs processing (for international orders), natural events, or incorrect shipping information.
3. Shipping Costs
Shipping charges are calculated at checkout based on the shipping method, package weight/dimensions, and destination. Occasionally, promotional free-shipping offers may apply — terms will be indicated at checkout.
4. International Shipping
We may ship internationally. International shipments may take longer than domestic shipments due to customs clearance and local delivery. Customers are responsible for any duties, taxes, or customs fees imposed by their country. Delivery within 7 days may not apply to international destinations; check estimated times at checkout.
5. Tracking Your Order
Once your order is shipped, we will send a confirmation email with tracking information. Use the tracking number provided to monitor the shipment on the carrier's website. If you do not receive tracking details within 48 hours of purchase, contact support.
6. Shipping Address Accuracy
Please provide a complete and accurate shipping address at checkout. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses. If you need to change the shipping address after placing an order, contact us immediately — we will attempt to update the shipment but cannot guarantee changes once the order has been dispatched.
7. Lost, Damaged, or Missing Items
If your shipment is lost, damaged, or missing items upon delivery, please contact us within 7 days of the expected delivery date at admin@kamran-academy.com<. Provide your order number, photos (if damaged), and a description of the issue. We will investigate with the carrier and assist in resolving the matter.
8. Returns & Exchanges
Returns and exchanges are handled according to our Returns Policy. For physical items eligible for return, contact support within 7 days of delivery to initiate the process. Some items (e.g., opened digital materials or personalized items) may not be returnable.
9. Delays
Occasionally shipments may be delayed due to carrier issues, weather conditions, strikes, or other unforeseen events. We will notify you if a significant delay is expected. Kamran Academy is not liable for delays caused by third-party carriers or customs authorities.
10. Contact Us
For questions about shipping, delivery estimates, or to report an issue, contact:
Kamran Academy Support
Email: admin@kamran-academy.com
Please include your order number and a clear description of the issue.
11. Changes to this Policy
We may update this Shipping Policy from time to time. Material changes will be posted on this page with a new effective date. Continued use of our Services after changes indicates acceptance of the updated policy.
12. Acceptance
By purchasing physical items from Kamran Academy, you agree to the terms of this Shipping Policy.